Claims

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Claims

ACE values the choice you make to place your business with us. In the event you need to make a claim, we want to prove to you that your decision was the correct one.

	We respond to all new claims from our insured's within 5 working days.
	We respond to correspondence and routine information requests from our insured's within 5 working days.
	We will keep our customers informed of the claim as it progresses by phone, email and when required, personal visits.

ACE Insurance Limited has a centralised claims division located in Sydney

ACE will minimise the effects of a loss on your business by ensuring the right person handles your claim.

Our claims division specialises is Liability, Fire and Property, Marine, Accident & Health and Financial Lines.
Each section has a dedicated claims manager and all staff are specialists in handling claims in their line of business.

We also utilise an extensive external panel of specialists to assist with the efficient management of claims.

Our goals are to deliver prompt, fair, efficient courteous and helpful service to our customers. We pay claims on a timely basis consistent with the General Insurance Code of Practice.

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