1.

Any policy insured through an Insurance Broker i.e. Corporate Businesses, all claims should be submitted through the Broker within 30 days after completion of journey.

2.

Any policy insured through a University should be submitted through the University within 30 days after completion of the journey.

3.

Any policy directly through ACE should be submitted to us within 30 days after completion of the journey.

4.

Use ACE 24 hour Assistance Line (612) 8907 5995 for specific assistance on all travel emergency matters whilst traveling overseas.  You can also visit our ACE Assistance website www.aceassistance.com
 

The following items must be included with your Claim
*** Failure to provide these items may result in delays in  processing your claim ***

1.

Cancellation charges, Loss of Deposit Claim
The original Tickets / Vouchers if a refund is not obtainable.  Doctors / Hospitals Certificate specifying exact nature of condition suffered by Injured / Sick person.
Letter from Travel Agent verifying total cost of Journey, value of unused portion of journey, cancellation charges incurred and total amount of refund received.

3.

Emergency Expenses Claim
Receipts and / or Tickets relating to additional expenses incurred.  Doctor's / Hospital Certificate specifying exact
nature of condition suffered by injured / Sick person.
Letter from Travel Agent / carrier verifying reason for additional expenses and / or any refund applicable.

4.

Luggage, Personal Effects Claim
Report or letter from authority i.e. Police, Airline confirming the loss occurred and the amount of compensation provided.
Receipts, Guarantee Certificates, Instruction Manuals, Valuation Certificates, Bankcard or Credit Card Vouchers or other proof of purchase for items claimed.
Bank Statements, transaction receipts or other proof of cash claimed.  Quotations for replacement items claimed for repair or replacement.

5.

Accidental Death Claim
The Original Policy Document. Original of the Death Certificate which will be returned to you.  Copy of  Coroner's Depositions and Findings (if applicable).
Original Birth Certificate which will be returned to you.

6.

Personal Liability Claim
Letters or Demands of a claim made against you.

7.

Rental Vehicle Collision and Theft Excess Cover Claim The Rental Agreement.  Company in respect of the excess or deductible. 
Documentation evidencing payment of excess or deductible. 
The vehicle repair invoice.

Travel Claim Form

1.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

2.

All losses under luggage and travel documents must be reported to local authorities within 24 hours and written acknowledgement obtained.

3.

In respect of medical claims you should submit claims to your private health provider prior to lodgement with ACE.

4.

Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them.  In some instances they may be responsible for damage and or loss.

   
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